Know the needs of your customers
Make customer voices a part of your decision-making with Panelista. From strategic boardroom discussions to customer experience improvements, you'll gain the insights needed to make precise, well-informed decisions.
Activity
From past 30 days
Learnings
Insights from recent feedback
Recent questions
Panelista is used by those who build businesses, experiences and products.
Panelista gives you superpowers
Customer feedback in no time
Place your personalized video questions anywhere along the customer journey, via email, app, purchase flow or in a digital panel. Get high-quality, in-depth answers from customers at scale.
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AI analysis
Our AI, Gustav, helps you analyze results from large amounts of responses, revealing patterns and key customer insights for you to work with.
More about GustavMånga kunder har haft positiva upplevelser med engagerade och informativa säljare, medan andra har upplevt stressade och ointresserade säljare. Detta tyder på att kundservice och säljarnas engagemang är inkonsekvent, vilket påverkar den totala kundupplevelsen.
Make customer-focused decision
Analyses and insights are presented in automated reports and dashboards that are automatically updated over time. The customer in the room provides a new dimension of decision support for the entire business.
About the dashboardUser experience
Users want more personalization on the home page
Creating shortcuts to the most used services is requested feature.
Customer service
Long response times create frustration
It is difficult to get through on the phone and that feedback on emails is slow.
Product development
Faster invoice processing creates a better experience
Customers find the new financial portal easier to work with.
Panelista Coach - Let's do it together
Our coach assists you in getting started with your case where you need customer insights. You'll have a structured and straightforward kick-off with your team, so you can quickly send out your first video question.
We take the work out of customer research by helping you at every step of the way. Formulating challenges, locating your target groups, which questions that need to be asked, working with the feedback together with you to find the insights that help you make the right decisions.
Traditional analytical methods are resource-intensive and results are difficult to interpret.
Panelista makes your organization truly customer-centric
Improving the customer experience
Understand what your customers really think and why, to better map the customer journey and adapt your business to their actual needs.
Targeted product development
Involving customers provides concrete ideas for improvement and helps you prioritize and make quick decisions when developing new services, products and offers.
Increased customer loyalty
By acting on customer feedback, you show that you care. You build a stronger relationship with customers and their loyalty increases.
The product
The customer in the room
Understand customers in depth with the fully AI-powered Panelista dashboard that delivers qualitative analysis of the responses you collect. You get an objective picture of your customers' needs and expectations that you can easily take with you when making important decisions.
About dashboardJanuary 2025
Introduce new technology faster, such as electric car chargers and modern ports
Strong demand for faster technological modernization A clear pattern emerges where members are demanding faster implementation of modern technology. Particularly prominent is the need for electric car chargers, where the current number of charging stations is perceived as insufficient. Several members express frustration with the slow pace of implementation, as illustrated by comments such as 'the association could improve by being faster in introducing new technology'.
Teknisk modernisering
Customer voices
"The video questions in Panelista give us the opportunity to quickly involve our members in a personal way to understand their needs. We can then create even better services that make it fun and easy to be a forest owner."
"We use Panelista to get customer input before we design new features, and we are getting a lot of long and thought-through answers, suggestions, and comments. The value you get compared to the effort you put in is amazing!"
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"Panelista has really exceeded our expectations about how much we learn and how deep we can go. Customers and readers also say that they really like the tool. Panelista makes it easy and fun to get involved and contribute."
"Using Panelista has been overwhelming! We have gathered input from our customers in a variety of channels and formats, but never had such clear, strong, and manageable feedback as now."
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"Panelista is a way for us to have a dialogue with customers in real-time, and be able to dig deeper when needed. It is a magical thing when you can get a new idea and immediately check; Would our customers like this?"
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Time for a demo?
Book a personal demo to try Panelista and find out how other great companies use our fast feedback loops.
Panelista in different industries
All kinds of companies need to be quick to respond to their customers' needs, able to develop in smaller steps and prepared for changing behavior and technology shifts.
Receive an inspiring email every month about customer-centric working methods and fast feedback loops
Panelista is a unique approach that combines AI with personal engagement to collect deep customer insights at scale. This method enables ongoing customer involvement and helps companies become truly customer-centric.
Output Bypropel AB
Orgnr: 559201-1943