We offer a proven method where you start conversations by asking video questions. Get high-quality customer feedback and automatic analysis with AI. Stop guessing, start asking.
Hillevi BrottarePanelista CoachHow easy was it to get started with Panelista?
Oscar2 minutes ago
The onboarding together with you guys made it easy and fun!
Jessica28 minutes ago
The first video took me a bit outside of my comfort zone, but so worth it.
4
Panelista's fast feedback loops are used by people who develop products, experiences, and businesses.
What are your challenges?
All kinds of companies need to be quick to respond to their customers' needs, able to develop in smaller steps and prepared for changing behavior and technology shifts. You need a continuous dialog with the people you serve.
Retail
E-commerce and retail are constantly affected by challenges driven by new technologies, trends and changes in the world around us. Through dialogues including the customers, store staff and retailers, the ability to understand the entire customer journey creates a unique competitive advantage.
We get quick feedback from target group that is otherwise difficult to reach, and then report in no time at all
- Retail customerRead about retail
Municipality
Growth, new establishments, urban development, digitalization, challenges in healthcare and care services, competency provision. Yes, the list of challenging areas for municipalities is long, and working together with residents and businesses is essential for success.
Panelista helps us reach deeper insights from our citizens
- Agnes, Kungsbacka kommunRead about municipality
Region
Providing services for equitable care or gaining residents' perspectives on major infrastructure issues or cultural initiatives requires a responsive and ongoing dialogue. Whether it's about improving services at 1177, involving different types of residents in cultural life, or making the region an attractive destination for visitors.
From question to finished analysis in just a few hours is pure magic!
- Lina, Region VästmanlandRead about region
Public transport
To develop public transportation and increase the share of sustainable travel, facing climate challenges, losing market shares, and growth requires close dialogue with travelers. For Skånetrafiken, Västtrafik, Jönköping Länstrafik, among others, working with Panelista method is an effective way to become more customer-focused organization.
It feels wonderful when our video question is answered after only a few minutes
- Lisa, SkånetrafikenRead about public transport
Energy sector
With an energy market that is becoming increasingly dependent on weather and politics, it is crucial that consumers are provided with the right tools and knowledge to navigate alongside energy companies towards a fossil-free future.
We become so much better by letting our customers develop us
- Henrik, Varberg EnergiRead about energy sector
And you?
We help banks, insurance companies, museums, housing companies, car dealers, the forestry industry and many more to have continuous dialogues with their customers and make better decisions. Which customers would you like to talk to?
Our method
With Panelista, you have constant access to quality dialogue with your customers. By using personal video questions and automatic AI analysis, you gain customer insights and actionable feedback from real customer voices in just a few hours. You receive accurate, high-quality results to make well-informed decisions for your organization.
Together, we identify the challenges; which areas should be explored, when and how, what we should ask, who we should ask, and how we should ask. We collaborate on analysis and strategies for sharing new knowledge within your company. This way, it requires minimal effort from you and it's sustainable over time. Your organization gains superpowers.
Watch a video question
Panels
A direct channel to your customers
Go from boring surveys and time-consuming interviews to quick, personal video questions. With your own panel on Panelista, you always have access to engaged customers who are ready to provide high-quality feedback, so that you can explore needs and test ideas continuously.
Ask your customer a question at the perfect moment. Like when they are waiting for the bus, using a new feature in your app, or just placed an order. By placing a video question in the right spot as a button or QR code, you can explore needs and evaluate experiences.
Our coach assists you in getting started with your case where you need customer insights. You'll have a structured and straightforward kick-off with your team, so you can quickly send out your first video question.
We take the work out of customer research by helping you at every step of the way. Formulating challenges, locating your target groups, which questions that need to be asked, working with the feedback together with you to find the insights that help you make the right decisions.
Analysing feedback with AI
Panelista AI makes it easy to learn from the feedback you receive. Ask questions to hundreds of customers and quickly get summaries and insights based on their answers.
Panelista is based in Gothenburg, Sweden
Panelista is 100% GDPR-compliant
Your data is always encrypted
Your data is stored within the EU
Client cases
Västtrafik
Should Västtrafik offer some kind of subscription? If so, what is important to consider?
When Västtrafik develops public transport, they continuously explore needs and test ideas with different types of public transport passengers in both broader permanent panels and focused temporary panels.
“We use Panelista to get customer input before we design new features, and we are getting a lot of long and thought-through answers, suggestions, and comments. The value you get compared to the effort you put in is amazing!”
You will find Panelista at Kungsgatan 57 in Gothenburg, Sweden. We who created Panelista are a group of experienced product leaders, developers, designers and business developers. We have run startups and innovation teams, written code at Apple, helped large organizations become agile, and developed several of the digital products that you encounter in your everyday life.
Throughout the years we have experienced the strength in having a dialogue with our customers to ensure that we fulfill real customer needs. With Panelista we want to make it possible for all companies to establish fast feedback loops with their customers. If you are curious to see what we look like, we are the ones in the pictures and videos in all the examples on this website.
Panelista is a digital service where you ask your customers video questions. Get fast high-quality feedback and ask follow-up questions whenever you want. Stop guessing, start asking.
