All kinds of companies need to be quick to respond to their customers' needs, able to develop in smaller steps and prepared for changing  behavior and technology shifts. You need a continuous dialog with the people you serve.

With an energy market that is becoming increasingly dependent on weather and politics, it is crucial that consumers are provided with the right tools and knowledge to navigate alongside energy companies towards a fossil-free future.

We help banks, insurance companies, museums, housing companies, car dealers, the forestry industry and many more to have continuous dialogues with their customers and make better decisions. Which customers would you like to talk to?

And you?

Growth, new establishments, urban development, digitalization, challenges in healthcare and care services, competency provision. Yes, the list of challenging areas for municipalities is long, and working together with residents and businesses is essential for success.

To develop public transportation and increase the share of sustainable travel, facing climate challenges, losing market shares, and growth requires close dialogue with travelers. For Skånetrafiken, Västtrafik, Jönköping Länstrafik, among others, working with Panelista method is an effective way to become more customer-focused organization.

Providing services for equitable care or gaining residents' perspectives on major infrastructure issues or cultural initiatives requires a responsive and ongoing dialogue. Whether it's about improving services at 1177, involving different types of residents in cultural life, or making the region an attractive destination for visitors.

E-commerce and retail are constantly affected by challenges driven by new technologies, trends and changes in the world around us. Through dialogues including the customers, store staff and retailers, the ability to understand the entire customer journey creates a unique competitive advantage.

What are your challenges?

Do you want our advice on anything else? We want to help you make the best use of Panelista.

Get expert guidance for your case and sharpen your knowledge of the method.

Choose one of the options and our coach will contact you right away.

Get help with engaging new group of people, creating new panel or starting a new project.

New team or a colleague working with Panelista? Let’s get them up to speed.

We are on it!

What can we do for you?

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Panelista - Know the needs of your customers.

Panelista is a proven method where you start conversations by asking video questions. Get high-quality customer feedback and automatic AI analysis. Stop guessing, start asking.

Name

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You will find Panelista at Kungsgatan 57 in Gothenburg, Sweden. We who created Panelista are a group of experienced product leaders, developers, designers and business developers. We have run startups and innovation teams, written code at Apple, helped large organizations become agile, and developed several of the digital products that you encounter in your everyday life. Throughout the years we have experienced the strength in having a dialogue with our customers to ensure that we fulfill real customer needs. With Panelista we want to make it possible for all companies to establish fast feedback loops with their customers. If you are curious to see what we look like, we are the ones in the pictures and videos in all the examples on this website.

We are Panelista

The key findings based on all responses, updated continuously as you get more feedback. So you can focus on the conversation.

Findings

Automatic report with both your and the AI's insights, summary, customer quotes and analysis that can easily be shared with your colleagues.

Report with selected quotes

When you ask multiple questions, we analyze the questions both together and separately to capture interesting relations between the answers.

Summaries in surveys

Our coach assists you in getting started with your case where you need customer insights. You'll have a structured and straightforward kick-off with your team, so you can quickly send out your first video question.
 
We take the work out of customer research by helping you at every step of the way. Formulating challenges, locating your target groups, which questions that need to be asked, working with the feedback together with you to find the insights that help you make the right decisions.

Let's do it together

Panelista AI makes it easy to learn from the feedback you receive. Ask questions to hundreds of customers and quickly get summaries and insights based on their answers.

Analysing feedback with AI

The onboarding together with you guys made it easy and fun!

Go from boring surveys and time-consuming interviews to quick, personal video questions. With your own panel on Panelista, you always have access to engaged customers who are ready to provide high-quality feedback, so that you can explore needs and test ideas continuously.

A direct channel to your customers

The first video took me a bit outside of my comfort zone, but so worth it.

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Ask your customer a question at the perfect moment. Like when they are waiting for the bus, using a new feature in your app, or just placed an order. By placing a video question in the right spot as a button or QR code, you can explore needs and evaluate experiences.

Feedback from the right moments

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Managers can do everything except creating panels, touchpoints, and adding new administrators.

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Add highlights

Select text you want to highlight, then add your note.

Remember to highlight good answers and comments in the discussion! Panelists don’t see the highlights.

Create your first panel

Share this touchpoint by placing the QR code in places where people will scan it with their phone. You can put the QR code on stickers, leaflets, product packaging and other places.

Get QR code

Share link to the report

Link to a specific section of the report. The recipient lands on the section that you are looking at now, but can then move around the report as normal.

Automatic summary will be generated when there are more answers.

You can download the table as a universal CSV file to use in most applications, or an Excel XLSX file.

Place a video question in a digital or physical channel. Get high-quality feedback from the right moment. You will find examples and inspiration at <link>this page about touchpoints</link>.

Create your first touchpoint

Paste the code below into your website HTML code, right where you want the button to be appear. The button will always show the video question that is currently active for this touchpoint.\n\nYou don’t have to place your button now, you can do it later too. If you are not the person who will place the button on your website, you can share the page with instructions with that person instead.

Place your button

Learn even more by commenting with follow-up questions; "Can you tell me more?", "What do you mean?", "Why do you think so?", "Can you give examples?". The panelists will receive notifications about your comments.

Download a folder with Word documents for all questions in this panel.

When you have enough panelists in your panel, you can create your first video question.

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No one is waiting for your approval to join this panel right now.

No requests right now

Invite people to join this panel. You will see the list of all panelists here.

No panelists yet

Want more answers? Don't worry! 24 hours after the video question started, there will be an automatic reminder sent out to all panelists who have not yet answered.

When you reject a panelist's request to join the panel you will not have the ability to add them later.

You can remove this panel, "{panel}", and all questions in it. All content - answers, highlights and learnings will be removed.

This action is not reversible.

All questions and their content - answers, highlights and learnings will be deleted. This action is not reversible.

Remove panel and all questions?

The panelist will not be invited to future questions in this panel. They do not lose access to the questions they are already participating in.

Panelists are not notified about their removal from panels.

You can remove this touchpoint, "{touchpoint}", and all its video questions. All content - answers, highlights and learnings will be removed. Touchpoint buttons and QR codes will stop working. This action is not reversible.

All video questions and their content - answers, highlights and learnings will be removed. Touchpoint buttons and QR codes will stop working. This action is not reversible.

Remove the touchpoint and all its questions?

There are no answers for this question just yet. If you didn't share this touchpoint, you can do it now!

Waiting for the first answers.

Where will it be placed? Respondents do not see the touchpoint name.

The touchpoint owner receives an email notification when there are new answers.

QR code image associated with this touchpoint. Scan it with your phone and you will see the question that's active right now.

Place the button on your website to ask people your question at the right place and time in a very personal way. Customize the style to make it fit in nicely.

Administrators can manage {clientName} on Panelista. Only add people who should be able to manage video questions and panelists. Normally this is people at your company.

Make someone an administrator

This person will no longer have any managing rights.

Some countries require automatic anonymization of user created content after periof of time.

Visible for people who you invite to your panel. Our example has been proven to work well for most companies. The last sentence is for GDPR compliance and can not be edited.

Hi! Join the panel to create great new things together with us at {clientName}. You will receive a text message when there is a new question. You contribute with your ideas, and can of course leave the panel at any time.

Our coach can help you with engaging new audience and using Panelista method to get the most out of your panel.

Get advice with new focus areas

Visible in reports which you will share with your colleagues. Briefly describe the purpose of the panel and who is in it.

Visible for people who you invite to your panel. Should briefly explain what the panel is about and how it works. The last paragraph is for GDPR compliance and can not be edited.

The language used in headlines and user interface for people being invited to this panel.

Must be unique and may only contain lowercase letters and dashes.

The Thank you-image will be in the Thank you-notification panelists receive when a video question has ended. Make it fun!

An easy-to-use software for asking video questions that turn into conversations. Optimized for engagement and high-quality feedback.

10 hours per month by a dedicated and experienced Panelista coach. Make use of our expertise and give your team super powers!

Start high-quality conversations with video questions.

Panelista = digital service + expertise

Please fill in your email if it is okay that we get back to you about your answer.

You are done now, enjoy the rest of your day.

Thank you!

Send email to {email} inviting them to your panel.

'<p'>Hello!'</p'>'<p'>Thank you for your feedback on my question “{question}”. Because of your helpful answer, I would like to invite you to the panel {panelName}.'</p'>'<p'>As a panelist, you and a few other selected people will receive questions in video format from me and my colleagues. You participate by sharing your thoughts and ideas, always decide which questions you want to answer, and can leave the panel at any time. '</p'>'<p'>You can join the panel at the link below today, and you will receive a text message as soon as there is a new question.'</p'>'<p'>'<a href='"{panelUrl}" target'="_blank">Join {panelName}'</a'>'</p'>'<p'>Hope to see you there,'</p'>'<p'>{person}'</p'>'<p'>{role} at {clientName}'</p'>

Here you see every respondent who left their email for follow-up at this touchpoint.

No respondents yet

Now you can relax, you will hear from us soon.

Panelista's fast feedback loops are used by people who develop products, experiences, and businesses.

Book a personal demo

Go in-depth with follow-up questions. Highlight interesting answers with different categories.

Go deeper

Panelista is a digital service where you ask your customers video questions. Get fast high-quality feedback and ask follow-up questions whenever you want. Stop guessing, start asking. Output Bypropel AB Orgnr: 559201-1943

Send a video question to a panel of selected customers or place a video question where you want to collect feedback.

Ask a video question

Spread the knowledge by sharing the insights report with your colleagues. People who know and understand the needs of your customers can make better decisions.

Share the report

We offer a proven method where you start conversations by asking video questions. Get high-quality customer feedback and automatic analysis with AI. Stop guessing, start asking.

Know the needs of your customers

"Panelista has really exceeded our expectations about how much we learn and how deep we can go. Customers and readers also say that they really like the tool. Panelista makes it easy and fun to get involved and contribute."

What is the best thing about being a book club member for you? When Bonnier navigates a book industry in transition, they make the collection of qualitative insights an everyday thing with several panels and touchpoints to understand new reading behaviors and evaluate physical and digital events.

“Using Panelista has been overwhelming! We have gathered input from our customers in a variety of channels and formats, but never had such clear, strong, and manageable feedback as now.”

What would make you definitely NOT buy the next version of product X? When Fractal creates a new version of a popular product, they choose to innovate together with their customers by asking quick explorative questions to a panel of gamers from all corners of the world.

"The video questions in Panelista give us the opportunity to quickly involve our members in a personal way to understand their needs. We can then create even better services that make it fun and easy to be a forest owner."

When do you want to get notifications from Södra's new app My Forest? When Södra creates great new services for their members, they use several panels of forest owners, and to evaluate today's services, they place touchpoints in their apps and on their website.

“We use Panelista to get customer input before we design new features, and we are getting a lot of long and thought-through answers, suggestions, and comments. The value you get compared to the effort you put in is amazing!”

Should Västtrafik offer some kind of subscription? If so, what is important to consider? When Västtrafik develops public transport, they continuously explore needs and test ideas with different types of public transport passengers in both broader permanent panels and focused temporary panels.

"Panelista is a way for us to have a dialogue with customers in real-time, and be able to dig deeper when needed. It is a magical thing when you can get a new idea and immediately check; Would our customers like this?"

What is important to you when buying a car online? When the startup Wayke wants to test a new idea, they involve their innovation panel with active users, and when they want to evaluate complex customer experiences, they place touchpoints on the web and in automatic emails.

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